Frequent Questions

We receive some questions frequently about our Vacation Rental Property in Kauai, we have decided to post some of them here;

Frequent Questions

A thirty percent (30%) rental payment by credit card is required when making a reservation to secure the dates, unless your arrival date is within sixty (60) days in which case the entire amount is due at the time of reservation.
For the guests only paying the initial 30% minimum, the entire remaining amount is due and will be automatically charged to their credit card sixty (60) days prior to arrival.
The minimum age of the responsible guest must be no less than 21 years of age to rent our accommodation and must be present throughout your rental period.
Cancellations
There is a 4% cancellation fee in every case.
Refunds and Cancellations of the vacation rental reservations. Are first calculated by first deducting the 4% cancellation fee then any further refund is determined by the length of advance notice given prior to the reservation's arrival date: 60 days or more 100% refund, 30-60 days; 50% refund, 29 days or less; No Refund.
Cancellations due to Government Initiated Travel Restrictions caused by the COVID-19 Pandemic, See the COVID-19 FAQ
Travel Protection Policies are offered at the time of booking to protect the guests vacation rental investment. It is strongly suggested Travel Insurance be obtained.
Currently we only accept four forms of payment: Master Card, Visa, American Express, & Discover / Novus. We now can also receive a cash transfer from your bank in the event you don't have a credit card you can use at this time.
a. Deposit: If Requested, a Security Deposit of up to $500.00 shall be immediately due within and up to 60 days prior to the Check-In Date. The deposit is for security and shall be refunded within 7 days of the Checkout Date provided no deductions are made due to:
i. damage to the property or furnishings;
ii. dirt or other mess requiring excessive cleaning;
iii. replacement of property or furnishings removed from property;
or
iv. any other cost incurred by Homeowner due to Guest’s stay.
b. Owner reserves the right to request a Security Deposit for parties larger than 2 persons which may be requested after the initial quote has been provided.
Credit Cards on File: The Guest's credit card must be on-file. We retain the right to charge Your credit card for any damage, breakage or additional cleaning attributed to wear and tear beyond normal use.
Smoking in The Home: Smoking in the home and on Lanai is not permitted. Hawaii state law 295, enacted November 16, 2006, and updated in 2015 prohibits smoking in all enclosed or partially enclosed spaces open to the public. This the smoking of cigarettes, electronic cigarettes, cigars, medical marijuana and all illegal substances. We are subject to this law. In the event a smoking violation occurs, either a fine of $500.00 shall be charged to the credit card on file or the security deposit shall be retained.
Yes,
The Primary Renter Must be 21 Years or Older and be present throughout the rental period.
Pets are are not allowed on the premises of the Vacation Rental Property.

COVID-19 FAQ

Cancellations due to Government Initiated Travel Restrictions caused by the COVID-19 Pandemic, the Cancellation Policy is to:
Provide you a full credit of payments made toward a future stay within two years of your originally booked dates. If you are unable to reschedule your reservation with us, you will receive a refund less four percent (4%) of the transaction total.
As a thank you for re-booking with us, we are also offering a $50.00 gift card to support local businesses as a "thank you."
*All booking transactions no-matter the resource, MyKauaiVacationRental.com, VRBO HomeAway, Expedia, etc. are processed by a 3rd party Credit Card Processor and their fees are removed from the transaction before depositing to our account. Therefore we cannot refund money we do not receive.
Cancellations for reasons other than Government Initiated Travel Restrictions follow our standard cancellation policy.
We are following all CDC guidelines when cleaning, sanitizing and disinfecting our property. We're keeping our housekeeping staff safe, as well, with gloves and masks, and are instructing them to stay home (with pay) if they are feeling ill.
To ensure they have adequate time to clean and disinfect, we will not be scheduling same day out and same day in stays for the foreseeable future.
Additionally we will continue to follow up with each of our guests after their departure not only to obtain a review of their stay in Kauai with us, but also in an effort to ensure our guests departed our Vacation Home healthy and continue to be for a period of 14 days.