Frequent Questions

In order to answer some of the questions we most often receive about renting our Vacation Rental Property in Kauai, we have decided to post some of them here;

Frequent Questions

A twenty percent rental deposit by credit card is required when making a reservation unless your arrival date is within sixty (60) days in which case the entire amount is due at the time of reservation. For those guests only paying the two night minimum, the entire remaining amount is due and will be automatically charged to their credit card sixty (60) days prior to arrival. The minimum age of the responsible guest must be no less than 21 years of age to rent our accommodation and must be present throughout your rental period.
Cancellations There is a $40.00 cancellation fee in every case. Refunds and Re-booking Credits Are first calculated by first deducting the $40.00 cancellation fee then any further refund is determined by the length of advance notice given prior to the reservation's arrival date: 30 days or more 100% refund, 14-29 days; 80% refund, 13 days or less; No Refund, however any amount not refunded beyond the cancellation fee may be used toward a future reservation in a non-peak season, no less than 90 days following and prior to one year from the original arrival date. Refund Credits are not transferable or extendable.
Currently we only accept four forms of payment: Master Card, Visa, American Express, & Discover / Novus. We now can also receive a cash transfer from your bank in the event you don't have a credit card you can use at this time.
We do not require a Security Deposit since the rental period is short term. We obtain a Damage Waiver fee of $69.00 and with that we purchase a damage policy. We do though whoever request that you do assist us when it comes to notifying us that something has occurred. There is no deductible owed by the guest.
Yes, The Primary Renter Must be 21 Years or Older.
Pets are are not allowed on the premises of the Vacation Rental Properties.
Yes, utilities are included.